Student Resources

A variety of student and community resources are available from Claremont Graduate University and the Claremont University Consortium to enrich the academic community, to provide student support, and to ensure student success.

Alumni and Donor Relations

Jagels Building, 165 E. Tenth Street
Website: http://alumnicommunity.cgu.edu
E-mail: alumni@cgu.edu
Office: (909) 607-7149

The Office of Alumni and Donor Relations is dedicated to nurturing lifelong relationships between Claremont Graduate University and its alumni and friends. The Office engages alumni, students, faculty, and friends through exclusive programs and services that promote loyalty, advocacy, and participation in the education, research, and community service activities of the University.

The Office, in collaboration with the academic Schools and programs of CGU, sponsors alumni activities on campus and in regional communities. Alumni also remain connected with CGU through the online alumni community http://alumnicommunity.cgu.edu. In addition, alumni receive a lifetime subscription to the Flame magazine, and are eligible for alumni benefits through the CGU Career Management Center, Preparing Future Faculty and Learning Communities Program, and the libraries of The Claremont Colleges. Alumni are encouraged to visit our website to share their accomplishments, submit address changes, and to keep informed of alumni and campus events. Students who are interested in alumni programs or opportunities are invited to contact the Office of Alumni and Donor Relations.

Campus Safety

Campus Safety Office
1501 E. 8th Street
www.cuc.claremont.edu/campussafety/
Office: (909) 621-8170

Campus Safety personnel are on duty 24 hours a day year round to help provide safety and security for students, faculty, and staff. Campus Safety is staffed by 22 full-time and 35 part-time employees who are specifically trained and responsible for a full range of public safety services including: crime reports; apprehension and arrest of suspects; enforcement of all federal, state, and local laws, as well as college policies and regulations; responding to suspicious activity/persons, medical emergencies, fire emergencies, traffic accidents, and safety hazards; parking enforcement; escort services; and a host of related security services.

The department has an active crime prevention unit to help provide the community with comprehensive programs promoting the elimination and reduction of crime. However, it must be recognized that ultimately each individual is responsible for his/her own safety and security. In this regard, the following suggestions are highly recommended:

• Report all crimes and suspicious activity/persons immediately (ext. 72000). Prompt reporting may assist in apprehension and prevention of future crimes.
• Keep your residential/office door(s) locked and do not prop open exterior doors.
• Exercise good judgment when walking alone at night.
• Request escort service when traveling alone on campus at night (ext. 72000).

All students, faculty, and staff must register their cars and motorcycles with Campus Safety every academic year. Vehicle registration is available for new students at fall registration; students can register vehicles at Campus Safety any time. Temporary parking permits are required for visitors and are available at no charge at Campus Safety any time.

Campus-wide lost and found is located in the Campus Safety Office.

Chaplains

McAlister Center for Religious Activities
919 N. Columbia Avenue
www.cuc.claremont.edu/chaplains/
Office: (909) 621-8685

Dedicated to empowering and enhancing spiritual life at The Claremont Colleges, the Interfaith Office of the Chaplains directs the programs of McAlister Center for Religious Activities. Assisting students in making contact with members of their community of belief, the chaplains—a Protestant minister, a Catholic priest, and a Jewish rabbi—coordinate a wide range of events, programs, and pastoral counseling for the Jewish, Catholic, Protestant, Muslim, Zen, Latter-Day Saints, Christian Science, Unitarian, and other communities. The chaplains also direct The Claremont Colleges Community Service Center, which provides diverse volunteer opportunities in the local area.

Located within McAlister Center are the Community Service Center, a meditation chapel, a library, a fireside lounge, and the chaplains’ offices.

Claremont University Consortium

101 South Mills Avenue
Website: www.cuc.claremont.edu
Office: (909) 621-8000

CGU is a member of the Claremont University Consortium which consists of five undergraduate colleges and two graduate institutions. The undergraduate schools include Claremont McKenna, Harvey Mudd, Pitzer, Pomona, and Scripps Colleges.  The Keck Graduate Institute (KGI) is the other graduate institution beside CGU.  Visit www.cuc.claremont.edu for information about the participating Claremont Colleges, services, programs, events, and venues.

Hagelbarger’s

Website: www.cgu.edu/hagelbargers

Hagelbarger’s is a gathering place open to everyone: students, faculty, staff and people from our community. The facility offers Continental Breakfast every day and on Wednesday we offer Breakfast Burritos, as well. We have an everyday menu plus a lunch special that changes daily. Catering services are also available. Visit our website for our current menu and hours of operation.

Health Insurance

Health Insurance for domestic students is optional.  However, health insurance for international students is required (unless a waiver has been approved).  Where it is not required, the University encourages all students to obtain comprehensive medical coverage to supplement the limited services available through the medical center and the counseling center. The Student Health Insurance Program (SHIP), available through the Colleges, is described in a brochure available in the Dean of Students and Campus Life office as well as  at Student Health Services. International students should refer to the “Information for Applicants” section on medical requirements.

Health Services

We believe quality, integrity, accountability, respect, and courtesy are priorities in all services and relationships at the Student Health Service. As health care becomes more complex, patient care requires a team effort. We encourage students to take an active role in their own health and to follow up for additional care and testing as recommended. The staff of the Student Health Service consists of physicians, nurse practitioners, and nurses who make every effort to provide excellent medical attention in a caring and efficient manner.

Health Service

Student Services Building
757 College Way
Website: www.cuc.claremont.edu/shs
Office: (909) 621-8222
Fax: (909) 621-8472

The Student Health Service is located in the Robert E. Tranquada Student Service Center on the corner or 8th Street and Dartmouth, in front of Honnold Library.

Hours. Monday through Friday 8:30 a.m. - 5:00 p.m. (fall and spring semester). Extended hours on Wednesdays until 7:00 p.m.

Requirements. All students regardless of status (e.g. part-time, exchange or transfer student) are required to have a health history, physical exam, and immunization record on file at Student Health Service.

Appointments. Appointments begin at 8:30 a.m. Appointments can be made starting at 8:00 a.m. by telephone. A $10.00 charge will be assessed for any missed appointments unless canceled two hours in advance. Walk-in hours are Monday through Friday 8:30 a.m. to 10:30 a.m. and 1:00 p.m. to 3:00 p.m. Walk-in patients are triaged to appropriate care and are charged $10.00 if seen by a physician or nurse practitioner. Urgent Care: no appointment charge. Urgent care is available for serious illness or trauma as determined by the triage nurse e.g., bleeding, possible fracture).

Costs. There is no charge for regular appointments; walk-in visits are $10.00; there is a charge for supplies, lab tests, drugs, etc., as needed. Charges do not have to be paid for at the time of service.

Counseling Services

Monsour Counseling and Psychological Services (MCAPS)
757 College Way
Office: (909) 621-8202

Monsour Counseling and Psychological Services (MCAPS) is located in the Claremont University Consortium Student Services Building located immediately south of Eighth Street and College Way. MCAPS has a staff of psychologists, consulting psychiatrists, and graduate psychology interns who provide therapeutic and educational services, including individual, couples, and group therapy. Workshops and groups on a variety of topics also are available. Referrals to other counseling resources are often made for more extensive or ongoing help. There is no charge for the services of the psychologists at the Center; however, in most cases, there is a charge for the services of the consulting psychiatrists.

Housing

Alexis Ireland, Manager
1445 N. College Avenue, B-103
E-mail: housinginfo@cgu.edu
Office: (909) 607-8506

Nestled in the foothills of Claremont, the CGU Apartments offer a great living environment in a quiet student community.  The complex provides the convenience of proximity to Claremont Graduate University as well as the Claremont Village.  A total of five buildings of 158 units offer space for 240 beds.  A number of community events throughout the year provide opportunities for building and strengthening a social community that contributes to an academically enriched environment for the student resident.  The Housing office is open and professional staff are available 24 hours a day, seven days a week, to meet the needs of residents and prospective residents.

The Real Estate and Housing Office of the Claremont University Consortium offers information about on- and off-campus housing, including assistance with housing referrals.  The housing office is located in the CUC Administrative Campus Center at 101 South Mills Avenue and may be contacted at (909) 621-8036.

Huntley Bookstore

Huntley Bookstore of The Claremont Colleges
Corner of Eighth Street and Dartmouth Avenue
Website: www.claremont.bkstr.com

The Bookstore was established in 1969 with a gift from Mr. and Mrs. Earl W. Huntley. In addition to selling textbooks and other course material required for classes, the bookstore has an extensive selection of general reading titles in stock as well as a wide variety of student and office supplies, gifts, sundries, and snack foods. The computer store offers academic pricing for computers and software, and stocks peripheral needs at competitive prices. Online ordering for textbooks, computers, and general merchandise is available on the website. A full-service ATM is located in the foyer of the store. Store hours are 8:30 a.m. to 5:30 p.m. Monday through Thursday; 8:30 a.m. to 5:00 p.m. Friday; and 10:00 a.m. to 5:00 p.m. Saturday.

ID Cards

Connection (ID Cards/Claremont Cash)
South Lounge of Honnold-Mudd Library
800 Dartmouth Avenue
Website: http://cards.cuc.claremont.edu/
Office: (909) 607-2273

All students are required to have a CGU student ID Card.  The Claremont Card Center provides ID card services for The Claremont Colleges. There is no charge for your initial ID Card.

The Card Center also manages the Claremont Cash program.  Claremont Cash can be used to purchase both food and nonfood items throughout The Claremont Colleges, as well as at local merchants in and around Claremont. All students, faculty, and staff of The Claremont Colleges have a Claremont Cash account established as soon as your I.D. card is created.

Information Technology

Audio Visual Requests
E-mail: audio.visual@cgu.edu
Telephone: (909) 607-3695

Help Desk
Academic Computing Building, room 303
Walk-in hours: 8:30 a.m. - 5:00 p.m., Monday through Friday
E-mail: helpdesk@cgu.edu (available 24/7/365)
Telephone: (909) 621-8174

Information technology services are provided to all CGU students and faculty by the Office of Information Technology (OIT).  Services include the following:

• Classroom technology
• Computing labs
• Help desk
• Email
• Online access to student’s own academic records
• Learning management system
• Access to software such as Microsoft Office and Qualtrics

OIT has outfitted all classrooms with technology to support our students and faculty. Classroom-based technology includes networked instructor stations, data projectors, and access to CGU’s wireless network. In addition to classroom-based technology, students and faculty can request a variety of “loaner” equipment through the Audio Visual Department including laptops, and portable data projectors.

OIT maintains five computer labs across campus for use by all CGU students. Labs are located in ACB 118, ACB 126, the Burkle Building, Harper Hall and student housing. A wide variety of software is available in the labs, including Microsoft Office, SPSS, SAS, Stata, and Matlab. Students with laptops may access CGU’s wireless network from the labs. In addition to the labs managed by OIT, some academic departments operate dedicated labs.

The Help Desk is available for students who have difficulty accessing the services listed below. OIT cannot work on students’ personal equipment.

All students can access the following services provided by  the Office of Information Technology:

E-mail. All students receive an e-mail account with an “@cgu.edu” address. Each account holds a maximum of 2GB of items and is accessible via https://mymail.student.cgu.edu. E-mail accounts are protected from spam and viruses by the Barracuda spam filtering service. Additional services available through the e-mail system include an address book, a to-do list, and a calendar. CGU student e-mail accounts expire six months from the end of the last term attended. However, as a graduate of CGU, students may receive a lifetime CGU alumni e-mail address. This e-mail address is available through Alumni Affairs.

Wireless Networking. Students can use their CGU user ID and password to access the Internet via the campus wireless network. Students should connect their devices to the Claremont-WPA wireless network.  Users without a CGU user ID can access the Internet by connecting to the CGU-Guest wireless network.

Student Portal. All students enrolled in coursework have access to CGU’s student portal. The portal provides secure access 24/7 to register online, view grades, generate transcripts and degree progress reports, read important messages, view financial aid and student bills, access our Learning Management System called Canvas, access our survey tool called Qualtrics, and much more.

Libraries

The Claremont Colleges Libraries
800 Dartmouth Avenue
Website: http://libraries.claremont.edu

The Claremont Colleges are served by a centrally administered system of four libraries whose holdings are available to all members of the academic community. Honnold/Mudd Library houses the main social sciences and humanities collections; Denison Library, on the Scripps campus, houses collections in the humanities and fine arts; Seeley G. Mudd Science Library, on the Pomona campus, and Sprague Library, on the Harvey Mudd campus, house collections in the sciences and engineering. Each of the libraries has individual and group study places, and each provides network connections, including wireless connectivity, for students with laptops.

The Libraries are partners with The Claremont Colleges in learning, teaching and research. Librarians and staff in each of the four libraries provide assistance with locating and using both traditional and electronic information sources. The Libraries also offer research assistance via e-mail and instant messaging. One of the major activities of the Libraries is teaching students how to find, evaluate, and effectively use information. Research instruction for classes and other groups, as well as individual appointments for instruction and research assistance, may be scheduled in each of the libraries. Classes in Honnold/Mudd Library are held in either the Keck Learning Room or Keck 2, the Libraries’ hands-on classrooms.

The Libraries’ collections include well over 2 million volumes. The Libraries also have extensive holdings of journals, magazines, and newspapers: currently we provide online electronic access to articles in over 35,000 journals, and we receive more than 3,500 journals and other serials in paper. The Libraries’ large collection of electronic resources provides ready access to a wide variety of bibliographic, full-text and multimedia information. Through the Internet, it is possible to search Blais, the online catalog, or any of hundreds of databases including services such as Lexis-Nexis Academic and Social Science Citation Index. Full-text resources include electronic books and journals, as well as specialized resources such as the Early English Books Online, Congressional Quarterly’s CQ Library, and the New Grove Dictionary of Music and Musicians. The Claremont Colleges Digital Library (CCDL) provides access to a growing number of digital collections from The Claremont Colleges, as well as from the Libraries’ Special Collections. Most of these resources are accessible via the Internet to students, faculty, and staff of The Claremont Colleges in their dorms, labs, offices, and homes, as well as in the Libraries.

Honnold/Mudd Library is a depository for United States government publications, with a collection of historic documents dating back to the late 1700s and many recent publications in electronic formats. The government publications collection also has extensive holdings issued by the State of California, the United Nations, other international agencies, and Great Britain. The Asian Studies Collection in Honnold/Mudd has a collection of materials in Chinese, Japanese, and Korean languages. The Libraries have a large collection of microforms, including long runs of newspapers, early printed books from England and the United States, and anthropological source materials in the Human Relations Area Files.

Among the Libraries’ special collections are the Oxford Collection, comprising books about the university and the city of Oxford, and the Renaissance Collection, which focuses on the life and work of Angelo Poliziano, both available from Special Collections in Honnold/Mudd Library; the Ida Rust Macpherson Collection at Denison Library, which focuses on the history and achievements of women; and the Woodford Collection of rare and historical geology books at Seeley G. Mudd Science Library.

The Libraries offer Interlibrary Loan services and maintain partnerships that provide access to books, articles, and other materials not immediately available in our collections. Partnerships include LINK+ and the Center for Research Libraries in Chicago. The library collections of two affiliated institutions in Claremont, the Claremont School of Theology and Rancho Santa Ana Botanic Garden, as well as the collection at the Institute for Antiquity and Christianity, are included in the Blais library catalog and are available to students, faculty, and staff of The Claremont Colleges.

Small collections at individual colleges serve specialized needs. At Claremont Graduate University, for example, the George G. Stone Center for Children’s Books serves the field of education.

Mail and Duplicating Services

Website: www.cgu.edu/mail 
Office: (909) 621-8320

The mailroom, located in the basement of Harper East, offers most services provided by the U.S. Postal Service. Photocopying and fax services also are available to students.

Ombudsperson

Tom Kosakowski, University Ombudsperson
McAlister Center, Lower Level
919 N. Columbia Ave
Website: www.cgu.edu/ombuds
E-mail: ombuds@cgu.edu
Office: (909) 607-0908

The University Ombudsperson offers a range of dispute resolution assistance for CGU students. Visitors are welcome to discuss academic and research issues, employment concerns, policies, unfair treatment, and any other matters related to the activities of the university. Services provided by the University Ombudsperson include the following.

• Identify and explain relevant policies and procedures
• Develop resolution options
• Facilitate communications
• Mediate a dispute or misunderstanding

For those students with concerns who do not know where to begin, the Ombudsperson is a good place to start.

In all cases, the response of the Ombudsperson is tailored to the dynamics of the situation and the informed consent of the visitor. Four ethical tenants guide the work of the Ombudsperson.

Confidentiality. The Ombudsperson does not keep records for the University, and will not disclose the names or concerns of its visitors without permission. (The only exception is if there is an imminent risk of physical harm.) The Ombudsperson Office thus is not an office of notice for the University.

Neutrality. The Ombudsperson is respectfully impartial with all parties to a conflict. The Ombudsperson does not take sides in any dispute, but rather advocates for fair process and equitable results.

Informality. The Ombudsperson listens, offers information about University policies, procedures, and resources, and presents a range of options for resolving problems. With permission, the Ombudsperson will facilitate communication or mediate a dispute. The Ombudsperson does not arbitrate, adjudicate, or participate in formal procedures.

Independence. To ensure objectivity, the Ombudsperson is not aligned with any administrative unit and reports directly to the President for administrative and budgetary purposes.

The Ombudsperson Office is located on the ground floor of the McAlister Center—off the CGU campus—to assure visitors’ confidentiality. Please call or send an e-mail to arrange for an appointment.

Sports

Ducey Gym
Club Sports Office, Claremont McKenna College
Office: (909) 607-2904

Rains Center & Pomona College
Office: (909) 621-8016

Athletic facilities and equipment are available for use by graduate students at Ducey Gym. There is a charge for the use of some facilities. Graduate students are welcome to participate in the Claremont Colleges Club Sports Program. The Claremont Colleges have established a Club Sports Office under the administrative supervision of the Claremont University Consortium to assist club sports teams in scheduling fields and facilities for practice and competition. The office also schedules and provides a trainer to attend home events for selected sports. To be eligible to use a Claremont College field or facility or receive funding from the associated students governments, a club sport must be registered with the Club Sports Office. The Club Sports program administrator is available to direct and assist in the registration process. The program administrator will maintain copies of all required records, forms, and waivers, and will coordinate the scheduling and use of fields and facilities. Individual club sports are responsible for their own funding, membership, coaches or advisors, equipment, and transportation. Copies of The Claremont Colleges Club Sports Handbook are available in the Club Sports Office.